Instructor: Awaiss Mirza
Duration: 20 Minutes
Videos: 9
Lifetime Access for: £59
Course Overview
The main reason clients become angry is largely because their expectations are or were not met. Just as every customer is a different person with different needs, each client comes to you
with different expectation of you and your business. In this course you will learn how to view complaints as gifts. You will also learn a simple acronym that will help you manage that angry client and even increase their loyalty.
with different expectation of you and your business. In this course you will learn how to view complaints as gifts. You will also learn a simple acronym that will help you manage that angry client and even increase their loyalty.
Course Content
Course Content
Service Recovery Paradox
You don't currently have access to this content
PWC
You don't currently have access to this content
LAMB
You don't currently have access to this content
Ownership
You don't currently have access to this content
Three Hot P’s
You don't currently have access to this content
Apologising
You don't currently have access to this content
Plus Ones
You don't currently have access to this content
Final Thoughts
You don't currently have access to this content
Course Instructor
Awaiss Mirza
Handling Objections, Buying Signals and Closing
Awaiss Mirza is a seasoned learning and development expert with a proven track record in sales enablement, training, and people development. As the Managing Director of Hive Mind Training, he helps businesses implement global sales enablement strategies, leveraging AI-driven learning and scenario-based training to drive revenue growth. With extensive experience leading sales development for FTSE 250 companies, Awaiss has a history of designing impactful training programs, streamlining processes, and integrating CRM systems.
